www.puslespilsbutikken.dk is a Danish online webshop with beautiful puzzles, owned and operated by Handmadeliving ApS, Anna Queens Stræde 5A, 3000 Helsingør, CVR 35382968. The terms of sale and delivery apply to online purchases of goods from www.puslespilsbutikken.dk for delivery in Denmark. We also have a physical store in Helsingør. The store is called Puslespilsbutikken, it is located at Anna Queens Stræde 5a, entrance via the courtyard, in Helsingør, and it is the only puzzle store in Denmark. Goods can only be exchanged in the store upon presentation of a receipt. A bank statement does not count as a receipt.

See Puslespilsbutikken's opening hours HERE.

We strive to respond to all email inquiries within 1 business day.

SHIPPING AND DELIVERY

Read more here

NEWSLETTERS AND DISCOUNTS

Puslespilsbutikken sends out newsletters periodically, either via email or SMS. You can subscribe to our newsletters, for example, on Facebook, Instagram, in competitions, and on the website. You can always unsubscribe from the newsletter at the bottom of our newsletters. Puslespilsbutikken reserves the right to change the terms for issued discount codes at any time. Discount codes can be used once unless otherwise specified. Free prints can be printed unlimitedly and are for personal use. If you have entered your email in connection with a purchase that you have not completed, you may receive reminders about your cart, but you will not receive our newsletters until you have actively agreed to receive newsletters from us.

ORDERING AND PAYMENT

All prices are stated in DKK and include 25% VAT.

To shop at www.puslespilsbutikken.dk you must be 18 years old. All payments are made via Dankort, Mobilepay, Mastercard, etc.

Reservation of amount

If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:

1) We withdraw the amount when we ship the item, or

2) the money is released according to agreement with your card issuer/Mobilepay.

You can read more about the rules for your specific card with your card issuer.

We do not charge card fees.

We only deduct payment when your items have been shipped from our warehouse. We can only deduct the amount you have approved or less, and only once.

PAYMENT VIA EAN

If you shop via an EAN number, remember to enter the EAN number in the comment field. The minimum amount for shopping via EAN is DKK 750 including VAT. You will then receive an electronic invoice within a few days. The email address you enter in the order must not be your private one but must be linked to the institution you are shopping for.

Once you have ordered items from Puslespilsbutikken, you will receive an order confirmation by email. Please check your spam filter if the order confirmation has not appeared within a couple of hours.

DISCOUNT CODES

Occasionally, we send a discount code, for example, in a newsletter. Discount codes apply to a limited number of products for a limited period, only for online purchases, and cannot be combined with other discount codes unless specifically stated.

UNCOLLECTED PACKAGES/FAILED PRIVATE DELIVERY

You cannot cancel your purchase simply by refusing to accept the item or by failing to collect your package without simultaneously giving us clear notice of this. In case of return of uncollected packages or failed delivery, the actual shipping costs to and from you or the parcel shop, which we have been charged by the shipping company, will be deducted.

Any remaining amount on the order will be refunded to the card used for the purchase.
If a package is returned, not due to Puslespilsbutikken's own circumstances, for example, because you have not collected the package from the parcel shop, and you still want the item delivered, Puslespilsbutikken is also entitled to charge you the additional cost for re-sending as well as the return shipping for the missed collection.

Uncollected packages that are returned to the parcel shop, requiring us to pick them up ourselves, will be charged a fee of DKK 100. The fee will be deducted from any refund.

RETURN POLICY AND RIGHT OF WITHDRAWAL

As a consumer, you have a 30-day return policy and a 14-day right of withdrawal when you shop with us.

The right of return expires 30 days after the day you received your item. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 30 days from receipt to notify us that you want to return your purchase and 14 days to withdraw and return the item. You can send us an email or use the standard withdrawal form at the bottom of the website.

You cannot cancel the purchase by refusing to receive the item or failing to pick it up at the parcel shop. If you fail to pick up the package and then contact Puslespilsbutikken to exercise your right of withdrawal, we will deduct the actual costs of shipping and return from the amount you receive back.

Partial cancellation of purchase

If you have purchased several items from us, you have the option to cancel and return one or more items, even if they were purchased in the same order. Use the withdrawal form at the bottom of the website.

Please note that you will not receive a refund for shipping costs if you cancel part of your purchase.

Return

Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us.

You are responsible for the cost of returning the package, and you are liable if any damage occurs during transport.

Condition of the item when you return it

If the item has lost value due to your use of it in a way other than what was necessary to ascertain its nature, characteristics, and function, or if it has been damaged on its way back to us, you can only receive a partial refund of the purchase price. The amount you can get back depends on the item's commercial value, and in some cases, it may mean that you only receive a refund for shipping costs.

We recommend that you return the item in its original packaging and that you are extra careful to protect it from shocks and pressure during transport.

If the original packaging is missing, the seal is broken, or parts of the packaging or item are missing, it will result in a depreciation of the item's value, and you will therefore not receive a full refund.

Refund of the purchase amount

If you cancel your purchase, you will get your money back. If the item's value has depreciated, we will deduct the amount for which you are liable.

We will refund the payment received from you, excluding delivery costs if you paid for delivery according to www.forbrug.dk/regler/fortrydelsesret-og-returret, no later than 14 days from the day we received your notification that you wish to cancel the agreement.

We will refund the money using the same payment method you used for the purchase, unless otherwise agreed.

We may withhold payment until we have received the item, unless you send us documentation of having returned it.

Return items should be sent to: Puslespilsbutikken, Anna Queens Stræde 5A, 3000 Helsingør, attn. RETURNED ITEM

We only accept packages sent directly to the address. Return packages must be sent directly to our store and only after prior agreement. We assume no responsibility for return packages sent to us without the use of the withdrawal form. Return packages that are returned to a parcel shop, requiring us to pick them up ourselves, will be charged a fee of DKK 100. The fee will be deducted from any refund.

COMPLAINTS

All items purchased on www.puslespilsbutikken.dk are covered by the Sale of Goods Act's rules on a 24-month right to complain. The right to complain means that as a consumer, you can complain about defects and deficiencies in goods that have arisen within 24 months of receipt.

If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back, or a price reduction, depending on the specific situation.

The right to complain does not cover errors, damages, or wear and tear caused by incorrect use, lack of maintenance, or normal wear and tear.

You must complain within a reasonable time after you have discovered the defect in the item. We recommend that you complain as soon as possible.

You must complain within "reasonable time" after you have discovered the defect. If you complain within two months after the defect has been discovered, the complaint will always be timely.

You can complain by contacting us via email at salg@boxquiz.dk.

If you return the item, please also state as detailed as possible what the problem is.

If the complaint is justified, we will refund your reasonable shipping costs for returning the item to us. Otherwise, you must bear all expenses for transport, including our shipping costs for returning the item after examination, and we may charge you an amount of up to DKK 200 for examination of the item.

If you return items, it is your responsibility to ensure that the items are properly packaged. You are responsible for the packages until Puslespilsbutikken receives them. Therefore, keep the track and trace receipt.

DO YOU HAVE A CREDIT VOUCHER?

If you exchange one or more puzzles in Puslespilsbutikken, you will receive a credit voucher. This may, for example, be in the form of a discount code. You can use the discount code to pay for new products in Puslespilsbutikken. Credit vouchers are not paid out in cash and cannot be combined with other discount codes.

PERSONAL DATA POLICY

We need the following information when you shop with us:

Name, address, phone number, and email address.

We register and disclose the personal data necessary to deliver the item to you.

Personal data is registered with Handmadeliving ApS and stored for five years, after which the information is deleted.

We also cooperate with a number of other companies that store and process data. These companies process data solely on our behalf and may not use it for their own purposes.

We only cooperate with data processors in the EU or in countries that can provide adequate protection for your data.

The data controller at Handmadeliving ApS.

You have the right to be informed about what information we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask us to. This may be, for example, if your data is no longer necessary for the purpose for which we collected it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us by email.

COPYRIGHT

All image and text material on www.puslespilsbutikken.dk is protected by copyright law and may not be used in violation thereof. Violation may result in claims for injunctions as well as claims for compensation, remuneration, and damages. Furthermore, other rights under other relevant intellectual property legislation are reserved, as are rights under marketing law.

CHOICE OF LAW AND JURISDICTION

Purchases of goods on www.puslespilsbutikken.dk are subject to Danish law. Any dispute shall be decided by the ordinary Danish courts.

REVIEWS OF PURCHASES AND GOODS

We welcome all reviews of purchase experiences and goods purchased on this site. If you wish to review an item, you can do so under the individual items. We reserve the right not to publish a review if the item was purchased elsewhere than on www.puslespilsbutikken.dk.

COMPLAINT ACCESS

If, as a consumer, you wish to complain about your purchase, you must contact us by email. If we are unable to find a solution, you can submit a complaint to:

Center for Klageløsning (Centre for Complaint Resolution)

Nævnenes Hus (House of Boards)

Toldboden 2

8800 Viborg

www.forbrug.dk

The Complaints Portal of Nævnenes Hus.

To complain, the item or service you wish to complain about must have cost at least DKK 1,110 and at most DKK 100,000. For complaints about clothes and shoes, the price must have been at least DKK 720. There is a fee for processing the complaint.

When you shop at an e-marked webshop, you can have your case processed free of charge by e-mærket - regardless of the amount. Read more here.

If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - https://ec.europa.eu/odr

The terms of trade were last updated on September 2, 2026